Job Overview:
This position is responsible for oversight of the service plumbing department. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with customer satisfaction, profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field.

Essential Duties & Responsibilities:
The essential functions include, but are not limited to the following:
Supervise and lead Service Technicians and Installation Crew
Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
Conduct ride a longs with technicians and provide feedback
Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained
Communicate and monitor goals
Manage work load and schedules to best utilize manpower and maximize profits
Ensure technicians are being dispatched effectively
Assist technicians with issues while in the field
Facilitate weekly meetings
Resolve customer issues or concerns to ensure complete satisfaction
Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
Ensure all team members comply with safety standards
Instill a culture of accountability and pride in individual & team performance
Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
Manage and stay within departmental budget
Achieve budgeted gross margin
Manage inventory, equipment and service fleet
Review, approve new products and services
Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
Carry out additional duties assigned by the General Manager or Owner

One third of your time should be spent recruiting the right team members, one third of your time should be spent training those team members, and the last third should be spent supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful leader.

Minimum Qualifications
· High School Diploma
· Valid Driver’s License
· Basic computer skills including Microsoft Office Suite
· Excellent oral, written and interpersonal communication skills
· Knowledge of current code requirements
· Understanding of accounting and KPIs as they relate to the industry

We offer competitive compensation based on experience.

If you are looking for an exciting opportunity to lead a dynamic team in delivering exceptional service, please submit your resume for consideration.

Job Type: Full-time

Pay: From $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Commute:

• Williamsburg, IA 52361 (Required)

Work Location: In person